5 Factors That Determine Cost of a New Phone System
There’s a lot that goes into purchasing a new phone system, and every organization’s needs are going to be different.
Webex offers options that can fit any business, equipping them with the features they need without forcing them to purchase the ones they don’t.
Here are the five factors that determine the cost of a new phone system.
Physical Hardware vs. Calling App
You can utilize Webex’s phone features in two ways: With physical phones like you see in many offices or by simply using the Webex Calling app on your computer or smartphone. If you opt to use physical phones, they will cost anywhere from $80-$300 depending on what kind of features you are interested in. If you want to use the Calling app, there is no additional cost, so you’ll pay less upfront.
Integrating With Other Business Systems or Applications
A basic phone system might work for a lot of organizations, but there will be others that want to utilize more advanced features, like an overhead paging system or an emergency alert system. Implementing these systems will cost more to account for the labor to install and integrate the features. There also will be additional costs for any hardware necessary, such as analog adapters to tie into the overhead paging system so you can use it with your physical phones. You might also need to use business-critical software that can integrate with Webex, such as CRM (customer relationship management) or LMP (learning management platform). If you have business-critical software that isn’t prebuilt to integrate with Webex, you can contact Cisco to hire a developer to have that configured for you.
Many of our clients are organizations with 200 or more employees. At about the 180-employee mark, you will see cost-saving benefits with an enterprise agreement.
Term Length
As you can imagine, the length of your contract will determine how much you pay. A standard contract is 36 months, which is $9.99 per user, per month. Anything less than 36 months is $12.50 per user, per month. From a financial standpoint, the 36-month contract offers a cost-savings benefit. Additionally, there is a monthly $3.50 PSTN (public switched telephone network) fee for any contract if you have a direct dial number or if you want to utilize texting.
Post-migration Support
It’s common for organizations to ask us what support looks like after the new phone system is integrated. Maybe they have a small staff or don’t have an employee who specializes in phone systems. The good news is we won’t leave you to fend for yourself once the new phone system is up and running. We offer an unlimited support option that has a monthly fee, as well as a limited support option that charges hourly when you submit a ticket request. Our goal is to set you up so you need as little help from us as possible, but we understand your needs could change post-migration, and we’re here to help. Cisco offers 24/7 support, and you can submit a ticket with the Cisco team here.
Number of Users
Many of our clients are organizations with 200 or more employees. At about the 180-employee mark, you will see cost-saving benefits with an enterprise agreement. This is especially true if you want to use the full suite of Webex products in addition to the phone system, such as webinars and meetings.
Cloud-based Calling Platform
Interested in exploring a cloud calling solution? Contact us here to see how we can help keep your business running smoothly while increasing productivity, security and profitability.
