Why Do MSPs Use Ticketing Systems?
If you’ve ever had to contact your managed service...
16Nov
21Sep
How do Data Breaches Happen?
You’ve no doubt seen news coverage of big-scale data...
11Sep
What is the Average Lifespan of a Computer?
Aging computers not only are frustrating to use, but...
30Aug
Why Do IT People Ask Me to Clear My Cache?
If you’ve ever had problems logging on to a...
13Jul
What is Two-factor Authentication?
Two-factor authentication (2FA), also referred to as multifactor authentication,...
06Jul
3 Times You Should Not Accept Cookies
Cookie popups are everywhere. There’s no doubt you’ve experienced...
30Jun
What Are Cookies and Cache on My Computer?
If you’ve spent any amount of time using the...
03May
What is the My Apps Section in the HT Support App?
In addition to submitting a ticket and chatting with...
03May
How and When to Start a Chat with a Support Technician
Sometimes you have an issue that doesn't merit a...
03May
How and When to Submit a Ticket Using the HT Support App
The HT Support app is the easiest way for...