What is the Process for Purchasing a New Phone System?

Just like old computers can prohibit you and your employees from being productive, an outdated phone system can be just as detrimental to your organization’s productivity. Or maybe you’ve got a fairly new system, but your company has grown and you’ve got new pain points that can’t be solved with your current solution.

We offer a cloud-based phone system called Webex Calling that allows you to make phone calls with physical desk phones, computers or smartphones using the internet rather than traditional phone lines.

RELATED READING: 7 Common Questions To Ask Before Purchasing a New Phone System

We know transferring phone carriers can be a long and stressful ordeal. We want to ensure a smooth transition from your old carrier, so we’ll be with you every step of the way to ensure the new solution meets your expectations.

If you’re thinking about changing your phone system, here is what the process will entail.

What are the Steps for Purchasing a New Phone System?

1. Phone/Video call to discuss your current environment: Firstly, we want to better understand the phone system you’re currently using. We’ll discuss what is working, what isn’t and any pain points you’d like to solve. Understanding your wants and needs will help us create a specialized solution for you and your organization.
2. Present customized demonstration of the solution: Once we have a good grasp of what you want to accomplish, we can walk through the new solution with you in real time. We’ll ensure everything that was working for you previously is still meeting your needs, and we’ll ensure any pain points you discussed are being addressed.
3. Test out the solution: Once we’ve laid out how the new solution will work, you can test it out. But we aren’t going to send you some phones, send you instructions and let you figure it out yourself. During the 30-day trial period, we’ll build out what you want to test, offer guidance on operating your new solution (with tons of hand-holding) and ensure everything is working the way you want it to.
4. Send pricing/accept quote: Once you’re satisfied with the solution we have presented and made any modifications, then we’ll send a quote. You’ll still be able to modify as needed, but once that quote is accepted, we’ll begin the setup process.
5. Schedule project kickoff: At this point, we’re beginning the process of implementing your new solution. We’ll set timelines for a go-live date, which generally is 30 to 45 days after the quote has been accepted. This period allows us to reach out and inform the losing carrier we’ll be transferring your phone numbers, and then requesting each number be transferred from the losing carrier. There will be a lot of back-and-forth communication between you and us, and the goal is to have you do as little as possible from a setup standpoint leading up to the go-live date.
6. End-user/admin training: Before the go-live date, we schedule end-user and administrative training. We want to ensure you and your employees are well versed in how to operate the solution to ensure a smooth transition. Depending on your solution, we’ll walk through how to use the physical phones, how to use the Webex Calling application, how to deactivate an account in the event an employee leaves or is fired, and go over any customized solutions you purchased. During this phase, we’re also testing the system to make sure it’s meeting the needs you outlined at the beginning of this process.
7. Phone system is live: Finally, the go-live date is here and your new phone system is operational. Once your go-live date arrives, we offer support for 30 days to ensure the system is working the way you envisioned. During these 30 days, you can modify the plan or add unlimited support from us.

Once you have been live for 30 days, you have two options for support. Cisco offers 24/7 support, and you can submit a ticket with the Cisco team here. If you prefer to contact Hungerford Technologies, you can email us at support@hungerford.tech or call (616) 949-4020.

Cloud-based Calling Platform

Interested in getting your organization configured with Webex Calling? Contact us here to see how we can help keep your business running smoothly while increasing productivity, security and profitability.